Refund policy

Returns
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, this includes used camera equipment. If all conditions are not met, Lincoln Camera Shop Online, LLC reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards,manuals and accessories. Lincoln Camera Shop Online, LLC can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Additional non-returnable items:
- Gift cards
- Downloadable software products, film or any emulsion type product, ie. photographic paper or chemicals
To complete your return, we require a receipt or proof of purchase                        Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable number of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@lincolncamerashoponline.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@lincolncamerashoponline.com and send your item to: Lincoln Camera Shop Online, LLC 21 Rigdon Road , Wilmington DE 19805, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Lincoln Camera Shop Online, LLC 21 Rigdon Road , Wilmington DE 19805, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

International returns and eligibility by product type

For cameras, lenses, accessories, and used camera equipment, the return window, condition requirements, proof-of-purchase requirement, and restocking-fee rule above apply. Gift cards, downloadable software, film, photographic paper, chemicals, and other emulsion-type products remain non-returnable as stated above. The sale-item terms above also remain unchanged.

Return shipping from outside the United States

The return-shipping responsibility described above also applies to international returns. Before arranging a return, email sales@lincolncamerashoponline.com with your order number and the items you wish to return so we can confirm the return instructions. Ask your carrier about the shipping cost and customs documentation before sending the parcel. For questions about recovering duties or import taxes paid to customs or a carrier, contact the authority or carrier that collected them.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or with an incorrect item, email sales@lincolncamerashoponline.com with your order number, a description of the issue, and photos of the item and packaging. Please contact us before arranging return shipping so we can review the issue and provide instructions, including how return shipping will be handled. Keep the item and packaging while we review your request.

Chemical returns and transport restrictions

Do not send photographic chemicals or other potentially hazardous materials without first contacting us. Our non-returnable-consumables rule above remains unchanged. Transport restrictions depend on the product, carrier, shipping method, and destination; check the manufacturer's Safety Data Sheet and obtain carrier guidance before arranging any shipment.